Orders

Order Information

This page outlines how orders are processed through katmarsports.com and what customers can expect after placing an order.


Order Confirmation

After successfully placing an order, you will receive an order confirmation email containing:

  • Order number
  • Purchased products
  • Billing information
  • Shipping information
  • Order summary

If you do not receive your confirmation email within a reasonable time, please contact customer support.


Payment Authorization

All orders are subject to payment verification and approval.

To help prevent fraudulent activity, Kat Mar Sports LLC may perform order verification procedures before shipment.

Additional information may occasionally be requested before an order can be released for fulfillment.


Order Processing

Orders are generally processed within 1–2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may vary during:

  • Peak shopping seasons
  • Promotional events
  • Inventory audits
  • Severe weather disruptions

Order Status Updates

Customers will receive email notifications regarding:

  • Order confirmation
  • Shipment confirmation
  • Tracking information
  • Important order updates

Please ensure your email address is entered correctly during checkout.


Order Tracking

Once an order ships, customers will receive a tracking number via email.

Tracking information may take up to 24-48 hours to become active within the carrier's system.

Customers can use the tracking number to monitor delivery progress.